All orders may be cancelled within 24 hrs of payment. Pure Allure Hair does not accept returns or exchanges. All sales are final. Due to this policy, please call or email our team if you have any questions about your hair selection and purchase, so that you can make sure you are getting what works for you. Pure Allure Hair will not be responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, our team will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.